I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Manage Your Account. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. So you won’t need to hop around. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. 25 stars. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Today still no contact from yodel with a delivery time. 5 stars. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Nothing came. Virgin Media deliver their routers via Yodel : r/britishproblems r/britishproblems • 8 yr. Head to our tracking page, enter your parcel number and see what options are available to you. Virgin Media. We would like to show you a description here but the site won’t allow us. Yodel is one of the largest delivery companies for B2B and B2C orders, serving many of the UK's leading retailers. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. 75 stars. 4K compatible TV/device required to watch Ultra HD. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. KF”“@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Once the parcel is out for delivery, we will update you. Forum; Apps. Phone. Virgin Phone Switchover. 75 out of 5!. Expecting delivery of router today but Virgin Media have not given me a tracking number. Options. Reply. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. If not, highly recommend the TP-Link AX72. We would like to show you a description here but the site won’t allow us. Parcels made easy. Stream from Virgin Media. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. Can someone please contact Yodel for me to fix the delivery ASAP?Find your nearest Yodel drop off or collection point. Stay safe online. Stream box. I was never contacted. Scroll down and click on create new label. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Virgin Mobile. Sign in . In comparison, just over a quarter (28%) of Royal Mail customers noted. i. Or stream, control and manage. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Unfortunately I didn't received any package tracking number nor text with delivery details. Stream from Virgin Media. Hi there, I am still outstanding a delivery of home broadband kit- I originally placed an order on 25th. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge. Tried to ring Virgin again today, after keeping me hanging on for nearly 20. Most of the delivery guys were alright, but the Yodel delivery driver was a fucking joke. Find your nearest Yodel drop off or collection point. About your delivery. Delivery companies get ranked in new league table from Citizens Advice and the top score is just 2. backtothefuture. However, the very first step is to try to resolve the issue directly with Yodel. " Based on this, I continued with the order and delivery was set 1st June. If not, you currently cannot upgrade your delivery service but don't worry, your parcel should reach you by 9pm on or before your expected delivery date. To date not had any communication from Virgin Media chasing return of equipment. . Options. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. i. This applies to calls from any phone line, including mobile, landline and payphone. . This sometimes will give you an estimated time too. Thanks for posting, and a warm welcome to our Community Forums. To find a Yodel Store near you, please use our quick and easy store locator. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Pods take around 3 working days to arrive if the agent can’t see that there is not a delivery then sadly it’s not been ordered. Security matters. Once by WebChat and twice by phone I have been told a WiFi Pod has been ordered and that I should receive a text from Yodel about the delievery within 4-6 hours. Click track your parcel and enter the code to get the latest delivery updates. We would like to show you a description here but the site won’t allow us. Hopefully they can reconnect the older hub for now. Home delivery of your equipment is an additional £5. co. I tried to contact Yodel customer service. We would like to show you a description here but the site won’t allow us. Account - Cable. Find out what you’ll be able to manage for your type of appointment or order below. Tue 18 May 2021 05. I haven't had a text or email off Yodel about a tracking reference or time slot and was wondering if it would be delivered today as its almost 5pmWanted to update: Yodel have provided me with the picture of delivery and its 5 houses down and so far no one is answering the door, the - 5283605. Global Media Limited Postal Address and Map for A. It's just that I'm stuck home now, waiting for the delivery without a. Track. Some of our services offer a two-hour delivery window. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. The guy did say it would be a hub 5. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. But until Thursday evening, there is no delivery, no update, nothing. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. A. Parcels returned to the retailer within 72 hours. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals on 21-11-2022 15:03. . . I’ve called Virgin Media and they have launched an investigation with Yodel. We do broadband. We would like to show you a description here but the site won’t allow us. Miles Brignall. Send. 5 years ago: its virgin media. Find your nearest Yodel Store. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. Receive a two-hour delivery window for every parcel delivered to a door. on 29-11-2022 08:31. Thanks. Virgin Phone Switchover. Options. We would like to show you a description here but the site won’t allow us. Yodel works with many retailers to offer Return to Yodel Store services. Have you been able to put a complaint in with Yodel? NB”Hi PeteU, Sorry to hear you have been unable to speak to us to try to get some further help/ support, so I can try to help I will send you an invite into a private chat, once received please click on the envelope to accept. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Yodel was scheduled to deliver my router on 1/9/22. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Thanks for your post and apologies to hear you're received this email. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). 25 stars. 00 EDT. I got a confirmation email that the package was delivered at 14:13 but it never came! And I’ve been sitting in the front room waiting for the delivery at that time so it’s 100% the deliver per. And delivery of the item is 100% the responsibility of VM - it is not the responsibility of the OP to spend any time or effort in chasing up Yodel - they are not a partner of VM they are an inadequate delivery firm that VM choose to use specifically because they are cheap - CMs responsibility Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. I have never received the text and am still without pod. Do you agree with Yodel's 4-star rating? Check out what 733,561 people have written so far, and share your own experience. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Received text message which ties in with notification of Yodel delivery expected to local shop for Collect + and in relation to delivery from Virgin Media. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. So I was supposed to received a router and self install on the 26th. Virgin Media; My Virgin Media; Shop; Help;. For those who don’t maybe the following video sums up their serviceWe would like to show you a description here but the site won’t allow us. wonkydragon. Arrowmunda. Stay safe online. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesWe would like to show you a description here but the site won’t allow us. I’ve chased Yodel and they have promised to deliver tomorrow . I'm a Very Insightful Person, I'm here to share knowledge. | Read 349,861-349,880 Reviews out of 633,250Flexible delivery & returns via our store network. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. My parcel with a hub 4 was supposed to be delivered on Tuesday. Thanks for your post and apologies to hear you're received this email. 99 fee to receive her parcel, she. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. If you do have a two-hour window you will be notified by text and/or email on the delivery day. 75 stars. When your parcel is on its way to you, our courier partners over at Yodel will. Once your seller provides the information these parcels will be released for delivery. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. Tesco Direct. - 5415493. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. on 01-08-2022 12:13. Phone. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Mobile Your Account. We would like to show you a description here but the site won’t allow us. . I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. customer service had to reorder a new quick start. When I'm logged into my account, it says the "Services will start date" as 1st June. Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. Yodel should text you on the day of the delivery with a time slot for you, I would be happy to double check this delivery for you via a PM. Lee1981. If you provide a safe place suggestion, it will need to comply with our safe. My quick start package was due to arrive between 6:30pm - 8:30pm last night. From £ 38 a month. Mobile Your Account. countjac. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. I tried to contact Yodel customer service. Yodel stole my parcel. on 04-12-2022 20:11. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. We would like to show you a description here but the site won’t allow us. I was also - 5119005Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. BT charge up to £129 charge for faults inside of home boundary (including kit out of warranty). You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Thanks in advance. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714You aren't alone, the same thing happened to me and several others this past week. Business broadband. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. We would like to show you a description here but the site won’t allow us. When you download the Yodel Parcel. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. Sunday. SpeedWe would like to show you a description here but the site won’t allow us. Managing your order or appointment. I have already and I was told by Exteris that they have not received any item from Virgin media for delivery to my address. Virgin Media. Xpect. We would like to show you a description here but the site won’t allow us. However, the very first step is to try to resolve the issue directly with Yodel. QuickStart, set up and connections. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Verified account Protected Tweets @; Suggested usersYodel returned to sender. Shop. We would like to show you a description here but the site won’t allow us. Joining in. Browse Virgin Media Virgin Media Community. Virgin said my router should arrive on Tuesday the 6th. and delivery tracking information. Royal Mail - 2. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. Yodel says delivered but hasn’t. Your Virgin Media return En route. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Adam says: "The best thing you can do is actually look. We would like to show you a description here but the site won’t allow us. Find out more on how to click & collect with Yodel. 5 and 1. 2 Kudos. I have already and I was told by Exteris that they have not received any item from Virgin media for delivery to my address. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Welcome to our community forums and thank you for your first posts. Networking and WiFi. Yodel offers UK parcel tracking for all of their deliveries so you know exactly where your delivery is at any moment. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. We would like to show you a description here but the site won’t allow us. Choose date. Change Store. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. We would like to show you a description here but the site won’t allow us. ). Warrington, United Kingdom GAME Digital plc 6 years 2 months. We would like to show you a description here but the site won’t allow us. Open the Netflix app on your Virgin TV box and select the Netflix banner. Phone. Similar to other people. Latest Articles. Manage Your Account. Have a delivered image sent directly to your device as soon as we have delivered your parcel. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. ). My parcel with a hub 4 was supposed to be delivered on Tuesday. If your returns label just shows the Collect+ logo, please select Yodel. Global Media Limited Customer Service telephone A. How do I rearrange my parcel delivery? You may be able to reschedule your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel. We can't track it either as we weren't given a tracking number, so at a loss as to where it is! Simon Hi I waited in all day yesterday after having a day off work for my hub 5 to be delivered. We would like to show you a description here but the site won’t allow us. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Hermes and Yodel were named as two of the worst performing companies. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. VM have rescheduled a second delivery, but tbh even the customer service. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. Jump. The highest volume of phone calls has been reported in London, Bristol, and Maidenhead. Account - Mobile. I ordered a virgin bundle on 30/08, it is now 10/09 and I still haven’t received my delivery! Absolutely shocking service. Malenovsky Número Marginal: PROV2020157657 ECLI:EU:C: 2020:288 AUTO DEL TRIBUNAL JUSTICIA (Sala Octava) 22 de abril de 2020 * * Lengua de procedimiento:. Yodel 1. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Phone. Royal Mail - 2. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Yodel | Parcel TrackingWe would like to show you a description here but the site won’t allow us. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. Sign in . Some of our services offer a two-hour delivery window. If not, you currently cannot upgrade your delivery service but don't worry, your parcel should reach you by 9pm on or before your expected delivery date. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Flag for a moderator. Regards Paul. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was. wonkydragon. Virgin Media; My Virgin Media; Shop; Help;. 50 Mbps). Citizens advice found Hermes and Yodel performed the worst, scoring 1. I called virgin and they said to contact Yodel. There are things you can do to make sure you're not one of the unlucky ones. So I was supposed to received a router and self install on the 26th. Some of you may already be aware of this company. But they use Yodel, so the parcel never arrives and now you have no internet over. (East Anglia) Limited (AP East Anglia, A P East Anglia)Realtime overview of issues and outages with all kinds of services. @Zach_R. We’re pretty good at it. I don't work for Virgin Media. | Read 42,321-42,340 Reviews out of 430,843We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Delivery of your equipment to store via Yodel is free. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to. Citizens advice found Hermes and Yodel performed the worst, scoring 1. Monday-Friday. And delivery of the item is 100% the responsibility of VM - it is not the responsibility of the OP to spend any time or effort in chasing up Yodel - they are not a partner of VM they are an inadequate delivery firm that VM choose to use specifically because they are cheap - CMs responsibilityWe would like to show you a description here but the site won’t allow us. My address is wrong on my receipt and I haven’t gotten a delivery tracking number or time slot from yodel for today. Press Home and go to HelpJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. My original post suggested the VM looks very carefully at the negative impact having Yodel as "your delivery partner" is having on the business of Virgin Media. We would like to show you a description here but the site won’t allow us. Should of received my virgin media package 02/08. We would like to show you a description here but the site won’t allow us. Most QuickStart kits have just 6 cables, connectors and powerlines to. Options. The overall user rating for this number is Negative . Virgin Mobile. I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot. Stream from Virgin Media. Networking and WiFi. Failing that you will need to contact Yodel. 3:41 PM · Jul 24, 2023. Virgin Mobile. With parcel deliveries starting from just £2. 52 EST. DPD - 2. Processed at National Hub. on 12-11-2022 20:05. We will also take a photo of your parcel when we’ve left it in a safe. Everything you need is posted to you. 1 ACCEPTED SOLUTION. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Options. But surprise surprise, nothing. It is not on any of the emails or texts sent to. 75 stars. 1. Yodel Delivery due tomorrow - No tracking and no order showing. When he arrived home one day he noticed a note in the letterbox from Yodel. Yodel 1. Nothing came. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Virgin Media. @Zach_R. please can you check when I can receive my box? I’m regularly working from home and really. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Why Virgin Media still use Yodel as a delivery partner I don't know. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. 5 years agoWe would like to show you a description here but the site won’t allow us. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. . I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Have checked junk/spam folder as well but nothing. As in the title. Home Phone. 5 and 1. Smartphone users received notifications claiming to be from Virgin Media UK regarding billing details. Main menu; Bundles. 75 out of 5!. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Hermes and Yodel were named as two of the worst performing companies. Yodel is probably a cheaper contract than others. Parcels returned to the retailer within 72 hours. Then enter your email address, and click on email me my new label and follow the instructions. Hello, How do you change the delivery address for the starter pack? I would like to be sent to another address as I won't be fully moved in - 5254021. Click track your parcel and enter the code to get the. Lee1981. WebChat was May 16th, callls May 23rd. Thanks for your post and welcome to the community. Get set up at virginmedia[###]/bbph. Virgin mobile - yodel delivered me some one elses parcel wow. I ordered a student broadband package from Virgin on the 1st of September. i. Virgin text me in the 25th telling me yodel would contact - 5191673. It is recommended to first raise the complaint in private (webchat, phone call, etc. We would like to show you a description here but the site won’t allow us. Home delivery Yodel will email you with a code and tracking link once your order’s shipped. We would like to show you a description here but the site won’t allow us. We could not find the parcel anywhere near the house at all. Forum; Apps. If you are experiencing problems receiving text messages there are a couple of easy steps you can take to try and resolve this yourself. Yodel strikes again. We would like to show you a description here but the site won’t allow us. Unfortunately we don't use the Openreach master sockets as they are BT only. "Once we have received your parcel into the Yodel network, and if your retailer allows it, you can choose to have your parcel delivered to a nominated safe place. Published: 22 Jun 2022 16:15. Not in? No worries: Yodel will leave a card explaining how to reschedule. Browse Virgin Media Virgin Media Community. In response to Zach_R. So far, the order has been stolen by Yodel’s driver. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. 7 million in fiscal 2021, up from £9. They never were. My Virgin Media App. Rescheduling delivery doesn’t do anything, despite their sending an email to confirm the date. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to - 5365099. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Yodel customer service said they couldn't do anything without a tr. So I went outside my house no package, checked the neighbours. on 28-03-2023 09:35. 43% of Yodel customers polled in the Citizens Advice survey reported that they had a problem with their last delivery.